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Test Bank (Downloadable Product) for Management Fundamentals Concepts, Applications, and Skill Development 9th Edition By Robert N. Lussier, ISBN: 9781544384160, ISBN: 9781544384191

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Downloadable Instructor Test Bank for Management Fundamentals Concepts Applications and Skill Development 9th Edition Lussier

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Test Bank for Management Fundamentals Concepts Applications and Skill Development 9th Edition Lussier

Downloadable Instructor Test Bank for Management Fundamentals Concepts, Applications, and Skill Development 9th Edition By Robert N. Lussier, ISBN: 9781544384160, ISBN: 9781544384191

Table Of Content

Preface
Acknowledgments
About the Author
Part I: The Global Management Environment
CHAPTER 1. Management and Its History

Why Study Management?

What Is a Manager’s Responsibility?

What Does It Take to Be a Successful Manager?

Management Functions

Management Roles

Differences Among Managers

A Brief History of Management

Objectives of the Book

Trends and Issues in Management

Chapter Summary

Review

Cases

Skill Builders

CHAPTER 2. The Environment: Culture, Ethics, and Social Responsibility

The Environment

Organizational Culture

Business Ethics

Unethical Behavior

Factors That Influence Behavior to Be Ethical or Unethical

Guides to Ethical Behavior

Managing Ethics

Social Responsibility and Sustainability

Trends and Issues in Management

Chapter Summary

Review

Cases

Skill Builders

CHAPTER 3. Managing Diversity in a Global Environment

The Global Environment

Ethnocentrism Is Out and “Made in America” Is Blurred

Managing Foreign Trade

Workplace Diversity and Inclusion

Types of Diversity and Managing Diversity

Global Diversity

Managing Global Business

Trends and Issues in Management

Chapter Summary

Review

Cases

Skill Builders

Part II : Planning
CHAPTER 4. Creative Problem Solving and Decision Making

Problem Solving and Decision Making: An Overview

Decision-Making Styles

The Decision-Making Model

Classify and Define the Problem or Opportunity

Set Objectives and Criteria

Generate Creative and Innovative Alternatives

Analyze Alternatives and Select the Most Feasible

Plan, Implement the Decision, and Control

Using the Decision-Making Model

Trends and Issues in Management

Chapter Summary

Review

Cases

Skill Builders

CHAPTER 5. Strategic and Operational Planning

Strategic and Operational Planning

Developing the Mission and Analyzing the Environment

Setting Objectives

Corporate-Level Strategies

Business-Level Strategies

Operational-Level Planning

Time Management

Implementing and Controlling Strategies

Trends and Issues in Management

Chapter Summary

Review

Cases

Skill Builders

CHAPTER 6. Managing Change, Innovation, and Entrepreneurship

Innovation and Change

Managing Innovation

Managing Change

Organizational Development

Entrepreneurship

Trends and Issues in Management

Chapter Summary

Review

Cases

Skill Builders

Part III : Organizing
CHAPTER 7. Organizing and Delegating Work

Organizational Considerations and Principles

Authority

Organizational Design

Contemporary Organizational Design

Job Design

Setting Priorities

Multitasking

Delegating

Trends and Issues in Management

Chapter Summary

Review

Cases

Skill Builders

CHAPTER 8. Managing Teamwork

Group and Team Performance

The Group Performance Model

Group Structure

Group Process

Stages of Group Development and Management Styles

Developing Groups Into Teams

Managing Meetings

Trends and Issues in Management

Chapter Summary

Review

Cases

Skill Builders

CHAPTER 9. Human Resources Management

The Human Resources Management Process

The Legal Environment

Harassment, Sexual Harassment, and Workplace Romance

Human Resources Planning

Attracting Employees

Developing Employees

Retaining Employees

Separating Employees

Trends and Issues in Management

Chapter Summary

Review

Cases

Skill Builders

Appendix: Career Management and Networking

Appendix Summary

Review

Skill Builders

Part IV: Leading
CHAPTER 10. Organizational Behavior: Power, Politics, Negotiation, Conflict, and Stress

Organizational Behavior (OB)

Thoughts, Self-Confidence, and Self-Esteem

Personality

Perception

Attitudes

Shaping OB Foundations

Organizational Power and Politics

Negotiation

Conflict

Stress

Trends and Issues in Management

Chapter Summary

Review

Cases

Skill Builders

CHAPTER 11. Motivating for High Performance

Motivation and Performance

Content Motivation Theories

Process Motivation Theories

Reinforcement Theory

Combining the Motivation Process and Motivation Theories

Motivating Employees With Rewards and Recognition

Trends and Issues in Management

Chapter Summary

Review

Cases

Skill Builders

CHAPTER 12. Leading With Influence

Leadership and Trust

Leadership Trait Theory

Behavioral Leadership Theories

Situational Leadership Theories

Contemporary Leadership Theories

Trends and Issues in Management

Chapter Summary

Review

Cases

Skill Builders

CHAPTER 13. Communication, Information Technology, and Emotional Intelligence

Organizational Communication

Information Technology and Big Data

Types of Information Systems

Information Networks

The Interpersonal Communication Process and Mindfulness

Communication Barriers

Message Transmission Channels

Sending Messages

Receiving Messages

Responding to Messages

Dealing With Emotions and Emotional Intelligence

Criticism

Trends and Issues in Management

Chapter Summary

Review

Cases

Skill Builders

Part V: Controlling
CHAPTER 14. Managing Control Systems, Finances, and People

Organizational and Functional Area Control Systems

Establishing Control Systems

Control Frequency and Methods

Financial Controls: The Master Budgeting Process

Managing People

Trends and Issues in Management

Chapter Summary

Review

Cases

Skill Builders

CHAPTER 15. Operations, Quality, and Productivity

Operations

Classifying Operations Systems

Designing Operations Systems

Managing Operations Systems and the Supply Chain

Productivity and the Balanced Scorecard

Trends and Issues in Management

Chapter Summary

Review

Cases

Skill Builders

Glossary
Notes
Name Index
Company Index
Subject Index
List of Features