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Test Bank (Downloadable Product) for Managerial Communication Strategies and Applications 7th Edition By Geraldine E. Hynes, Jennifer R. Veltsos, ISBN: 9781506365121

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Downloadable Instructor Test Bank for Managerial Communication Strategies and Applications 7th Edition Hynes

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Test Bank for Managerial Communication Strategies and Applications 7th Edition Hynes

Downloadable Instructor Test Bank for Managerial Communication Strategies and Applications 7th Edition By Geraldine E. Hynes, Jennifer R. Veltsos, ISBN: 9781506365121

Table Of Content

Preface to the Seventh Edition
What’s New in This Edition
Acknowledgments
About the Authors
PART I. MANAGING IN CONTEMPORARY ORGANIZATIONS
Chapter 1. Communicating in Contemporary Organizations

A Brief History of Managerial Communication

Factors Affecting Communication Contingencies

The Importance of Studying Managerial Communication

Summary

Chapter 2. Understanding the Managerial Communication Process

Levels of Managerial Communication

A Strategic Approach

Feedback and Measures of Effectiveness

Critical Errors in Communication

Summary

Chapter 3. Communicating With Technology

A Framework for Using Technologically

Mediated Communication

Matching Technology and the Message

Communicating with Technology at Work

Considerations for Technology Use

The Management Challenge

Summary
PART II. COMMUNICATING WITH GROUPS
Chapter 4. Managing Meetings and Teams

Advantages and Disadvantages of Working in Teams

Strategic Considerations for Meetings

Strategic Considerations for Face-to-Face Meetings

Strategic Considerations for Virtual Meetings

Group Decision-Making Formats

Summary

Chapter 5. Making Presentations

Plan Your Presentation

Organize Your Presentation

Anticipate Questions

Prepare Your Visual Aids

Deliver Your Presentation

Media Presentations

Team Presentations

Impromptu Speaking

Summary
Chapter 6. Communicating Visually

Document Design

Using Graphics

Designing Graphics for Accessibility

Copyright Considerations for Graphics

Summary
PART III. WRITING AS A MANAGER
Chapter 7. Writing in the Workplace

The Unique Role of Managerial Writing

Stage 1: Planning

Stage 2: Composing

Stage 3: Revising

Collaborative Writing

Summary

Chapter 8. Writing Routine Messages

Audience Adaptation

Organizational Strategies

Specific Types: Direct Messages

Specific Types: Indirect Messages

Letter Formats

Internal Correspondence

Summary
Chapter 9. Writing Reports and Proposals

The Report-Writing Process

Strategic Considerations

Memo and Letter Reports

Elements of the Formal Report

Visual Aids

Summary
PART IV. UNDERSTANDING MESSAGES
Chapter 10. Listening

Benefits of Listening

Barriers to Listening

Preparing to Listen

Specific Techniques for Active Listening

Specific Techniques for Interactive Listening

Listening to Informal Communication

Listening to the Total Environment

Developing a Listening Climate

Summary
Chapter 11. Communicating Nonverbally

The Importance of Nonverbal Communication

The Functions of Nonverbal Cues

Movement

Spatial Messages

Personal Appearance

Voice

Applications of Nonverbal Communication Research

Nonverbal Signs of Deception

Summary
Chapter 12. Communicating Across Cultures

Rationale

What Is Culture?

Intercultural Myths

Some of the Ways in Which We Differ

Should You Learn the Language?

Nonverbal Sensitivity

What Is a Good Intercultural Communicator?

Developing Interculturally Sensitive Managers

Summary
PART V. COMMUNICATING INTERPERSONALLY
Chapter 13. Managing Conflict

Benefits of Conflict

The Relationship Between Communication and Conflict

Sources of Conflict

Strategies in Conflict Resolution

Problem Solving: The Win–Win Strategy

Conflict and Management Success

Summary
Chapter 14. Negotiating

Negotiation and Networking

Negotiation and Conflict

A Strategic Model for Negotiations

Layer 1: Culture and Climate

Layer 2: Sender, Receiver, and Purpose

Layer 3: Time, Environment, Content, and Channel

Layer 4: Core Strategies

Summary

Chapter 15. Conducting Interviews

Barriers to Effective Interviews

Strategies for Effective Interviews

Employment Interviews

Performance Review Interviews

Networking

Summary
Index