Description
Test Bank for Managerial Communication Strategies and Applications 7th Edition Hynes
Downloadable Instructor Test Bank for Managerial Communication Strategies and Applications 7th Edition By Geraldine E. Hynes, Jennifer R. Veltsos, ISBN: 9781506365121
Table Of Content
A Brief History of Managerial Communication
Factors Affecting Communication Contingencies
The Importance of Studying Managerial Communication
Summary
Levels of Managerial Communication
A Strategic Approach
Feedback and Measures of Effectiveness
Critical Errors in Communication
Summary
A Framework for Using Technologically
Mediated Communication
Matching Technology and the Message
Communicating with Technology at Work
Considerations for Technology Use
The Management Challenge
Advantages and Disadvantages of Working in Teams
Strategic Considerations for Meetings
Strategic Considerations for Face-to-Face Meetings
Strategic Considerations for Virtual Meetings
Group Decision-Making Formats
Summary
Plan Your Presentation
Organize Your Presentation
Anticipate Questions
Prepare Your Visual Aids
Deliver Your Presentation
Media Presentations
Team Presentations
Impromptu Speaking
Document Design
Using Graphics
Designing Graphics for Accessibility
Copyright Considerations for Graphics
The Unique Role of Managerial Writing
Stage 1: Planning
Stage 2: Composing
Stage 3: Revising
Collaborative Writing
Summary
Audience Adaptation
Organizational Strategies
Specific Types: Direct Messages
Specific Types: Indirect Messages
Letter Formats
Internal Correspondence
The Report-Writing Process
Strategic Considerations
Memo and Letter Reports
Elements of the Formal Report
Visual Aids
Benefits of Listening
Barriers to Listening
Preparing to Listen
Specific Techniques for Active Listening
Specific Techniques for Interactive Listening
Listening to Informal Communication
Listening to the Total Environment
Developing a Listening Climate
The Importance of Nonverbal Communication
The Functions of Nonverbal Cues
Movement
Spatial Messages
Personal Appearance
Voice
Applications of Nonverbal Communication Research
Nonverbal Signs of Deception
Rationale
What Is Culture?
Intercultural Myths
Some of the Ways in Which We Differ
Should You Learn the Language?
Nonverbal Sensitivity
What Is a Good Intercultural Communicator?
Developing Interculturally Sensitive Managers
Benefits of Conflict
The Relationship Between Communication and Conflict
Sources of Conflict
Strategies in Conflict Resolution
Problem Solving: The Win–Win Strategy
Conflict and Management Success
Negotiation and Networking
Negotiation and Conflict
A Strategic Model for Negotiations
Layer 1: Culture and Climate
Layer 2: Sender, Receiver, and Purpose
Layer 3: Time, Environment, Content, and Channel
Layer 4: Core Strategies
Summary
Barriers to Effective Interviews
Strategies for Effective Interviews
Employment Interviews
Performance Review Interviews
Networking
