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Test Bank (Downloadable Product) for Organizational Communication Balancing Creativity and Constraint 8th Edition by Eric M. Eisenberg, Angela Trethewey, Marianne LeGreco, H. L. Goodall Jr., ISBN: 9781319064662

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Test Bank for Organizational Communication Balancing Creativity and Constraint 8th Edition Eisenberg

Downloadable Instructor Test Bank for Organizational Communication Balancing Creativity and Constraint 8th Edition by Eric M. Eisenberg, Angela Trethewey, Marianne LeGreco, H. L. Goodall Jr., ISBN: 9781319064662

Table of Contents

PART I                        APPROACHING ORGANIZATIONAL COMMUNICATION

CHAPTER 1               Communication and the Changing World of Work 

THE INEVITABILITY OF CHANGE
THE IMPACT OF GLOBALIZATION ON ORGANIZING
Outsourcing 
The Rise of the Global Company 
Challenges of Managing a Multicultural Workforce 
Global Economic Concerns 
WHAT WOULD YOU DO?  Religious Differences in the Classroom 
Potential Abuses of Power in the Global Marketplace 
EVERYDAY ORGANIZATIONAL COMMUNICATION
Globalization and You 
COMMUNICATION TECHNOLOGY
Transcending Space and Time 
Contemplating Security Concerns 
Understanding Urgent Organizations 
Relying on Communication Networks 
CHANGES IN THE MEANING OF WORK
The New Social Contract 
Ethical Concerns 
Quality-of-Life Issues 
WHAT WOULD YOU DO?  Organizational Structure and Employee Well-Being 
SUMMARY 
QUESTIONS FOR REVIEW AND DISCUSSION 
KEY TERMS 
CASE STUDY: THE CASE OF THE “ITALIAN” SHOES
CHAPTER 2               Defining Organizational Communication 
THE IMPORTANCE OF COMMUNICATION DEFINITIONS AND APPROACHES
APPROACHES TO ORGANIZATIONAL COMMUNICATION
Communication as Information Transfer
Communication as Transactional Process 
Communication as Strategic Control 
WHAT WOULD YOU DO?  It’s Not Personal, It’s Just Policy:
Organizational Ambiguity in Action 
Communication as a Balance of Creativity and Constraint
EVERYDAY ORGANIZATIONAL COMMUNICATION
Online Networking Profiles: Balancing Creativity and Constraint
ORGANIZATIONS AS DIALOGUES
Dialogue and the Situated Individual 
Definitions of Dialogue 
       Dialogue as Mindful Communication 
       Dialogue as Equitable Transaction 
       Dialogue as Empathic Conversation 
       Dialogue as Real Meeting 
INTEGRITY AND ETHICS IN ORGANIZATIONAL COMMUNICATION
SUMMARY 
QUESTIONS FOR REVIEW AND DISCUSSION 
KEY TERMS
CASE STUDY: THE MANY ROBERT SMITHS
PART II          THEORIES OF ORGANIZATIONAL COMMUNICATION
CHAPTER 3        Three Early Perspectives on Organizations and Communication 

WHY THEORY?
Theories Are Partial 
Theories Are Partisan
Theories Are Problematic 
CLASSICAL MANAGEMENT APPROACHES
From Empire to Hierarchy 
 
From Resistance to Domination 
The Industrial Revolution 
Scientific Management 
Fayol’s Classical Management
EVERYDAY ORGANIZATIONAL COMMUNICATION
 Scientific Management at the Gym 
Bureaucracy
Implications for Organizational Communication
THE HUMAN RELATIONS APPROACH
Historical and Cultural Background
 
What Is Human Relations?
 
The Hawthorne Studies
 
Reflections on Human Relations
 
THE HUMAN RESOURCES APPROACH
Maslow’s Hierarchy of Needs
 
McGregor’s Theory Y Management
 
Likert’s Principle of Supportive Relationships
 
WHAT WOULD YOU DO?  Managing the Kitchen
 
SUMMARY
 
QUESTIONS FOR REVIEW AND DISCUSSION
 
KEY TERMS
 
CASE STUDY: RIVERSIDE STATE HOSPITAL
 
CHAPTER 4          The Systems Perspective on Organizations and Communication
 
THE SYSTEMS PERSPECTIVE
The Origins of Systems Theory in the Sciences 
Biology and General Systems Theory
 
From Biology to Organizational Communication
 
WHAT IS A SYSTEM?
Environment and Open Systems
 
Interdependence
 
WHAT WOULD YOU DO?  Locavores, Sustainability, and Systems
 
Goals 
Processes and Feedback
 
Openness, Order, and Contingency
THE APPEAL OF SYSTEMS THEORY FOR ORGANIZATIONAL COMMUNICATION
Peter Senge’s Learning Organization
 
Karl Weick’s Sense-Making Model
 
Retrospective Sense Making
 
EVERYDAY ORGANIZATIONAL COMMUNICATION  Making Sense of Your Equivocal
Past
 
Loose Coupling
 
Partial Inclusion
 
SUMMARY
 
QUESTIONS FOR REVIEW AND DISCUSSION
 
KEY TERMS
 
CASE STUDY: CRISIS IN THE ZION EMERGENCY ROOM
 
CHAPTER 5         Cultural Studies of Organizations and Communication
 
THE CULTURAL APPROACH
Cultures as Symbolic Constructions
 
Cultural Elements
 
HISTORICAL AND CULTURAL BACKGROUND
Competitive Pressures
 
Interpretive Methodology
 
Social Trends
THREE VIEWS OF ORGANIZATIONAL CULTURE
The Practical View
 
The Interpretive View
 
WHAT WOULD YOU DO?  “Shooting” Employees with Motivation
 
Critical and Postmodern Views
 
Integration
 
Differentiation
 
Fragmentation
 
SOCIALIZATION: INTEGRATING NEW MEMBERS INTO ORGANIZATIONAL
CULTURES
EVERYDAY ORGANIZATIONAL COMMUNICATION  College Radio and Community
Socialization
 
Anticipatory Socialization
 
Organizational Assimilation
 
Socialization and High-Reliability Organizations
 
Socialization and Technology
 
A COMMUNICATION PERSPECTIVE ON ORGANIZATIONAL CULTURE
SUMMARY
 
QUESTIONS FOR REVIEW AND DISCUSSION
 
KEY TERMS
 
CASE STUDY I: STUDYING THE CULTURE OF MEETINGS
 
CASE STUDY II: CULTURAL CONSTRUCTIONS OF GENDER AND SEXUALITY IN
COLLEGE FRATERNITIES AND SORORITIES
 
CHAPTER 6                Critical Approaches to Organizations and Communication
 
CRITICAL THEORY
Historical and Cultural Background
 
The Rise of Critical Theorizing in the United States
 
The Centrality of Power
 
WHAT WOULD YOU DO?  The (Im)possibilities of a Living Wage
 
 
POWER AND IDEOLOGY
EVERYDAY ORGANIZATIONAL COMMUNICATION
Gender, Ideology, and Power in Career Paths
 
The Hidden Power of Culture: Myths, Stories, and Metaphors
 
The Hidden Power of Legitimation: Manufactured Consent and Concertive Control
 
DISCOURSE AND DISCIPLINE
The Hidden Power of Knowledge: Surveillance, the Panopticon, and Disciplinary Power
 
The Technological Panopticon
 
WHAT WOULD YOU DO?  Unintentional Surveillance?
 
RECENT TRENDS IN CRITICAL ORGANIZATIONAL COMMUNICATION SCHOLARSHIP
Healthy Organizations
 
Resistance: Challenging Organizational Power and Control 177
 
The Role of the Critical Theorist
 
SUMMARY
 
QUESTIONS FOR REVIEW AND DISCUSSION
KEY TERMS
 
CASE STUDY I: RISKY BUSINESS: CONSENT, SAFETY, AND FIREFIGHTER
CULTURE
 
CASE STUDY II: RACING THROUGH THE HURRICANE OF AIRPORT SECURITY:
ORGANIZATIONAL METAPHORS AND STANDING IN LINE
 
PART III             CONTEXTS FOR ORGANIZATIONAL COMMUNICATION
 
CHAPTER 7           Identity and Difference in Organizational Life
 
THE HISTORY OF IDENTITY IN ORGANIZATIONAL COMMUNICATION 194
IDENTITY AND DIFFERENCE AS ORGANIZATIONAL PRACTICES AND
PERFORMANCES
Identity Regulation
 
Identity Work
 
Self-Doubter
 
Struggler
 
Surfer
 
Storyteller
Strategist
 
Stencil
 
Soldier
 
IDENTITY AND DIFFERENCE AS FIXED ASPECTS OF THE SELF 206
EVERYDAY ORGANIZATIONAL COMMUNICATION  Images of Identity: Making Sense
of Yourself in College
 
IDENTITY AND DIFFERENCE AS ORGANIZATIONAL FEATURES THAT INFLUENCE
MEMBERS
IDENTITY AND DIFFERENCE AS POPULAR CULTURE NARRATIVES
WHAT WOULD YOU DO?  The Secret Identity of an English Professor
 
COMMUNICATING IDENTITY AND DIFFERENCE
SUMMARY
 
QUESTIONS FOR REVIEW AND DISCUSSION
 
KEY TERMS
 
CASE STUDY: VALUING IDENTITIES ACROSS FIVE GENERATIONS
 
CHAPTER 8              Teams and Networks: Communication and Collaborative Work
 
DEMOCRACY IN THE WORKPLACE
COMMUNICATING IN TEAMS
Types of Teams
 
Project Teams
 
Work Teams
 
Quality-Improvement Teams
 
WHAT WOULD YOU DO?  The Dilemmas of Participative Management at a University
 
Virtual Teams
 
Communicative Dimensions of Teamwork
 
Roles
 
Norms
 
Decision-Making Processes
 
Management of Conflict and Consensus
 
Cultural Diversity in Teams
Team Learning
 
A Retreat from Teams?
 
Positive Collaboration
 
COMMUNICATING IN NETWORKS
Small-Group Communication Networks
 
Emergent Communication Networks
 
Analyses of Communication Networks
 
Patterns of Interaction
 
Communication Network Roles
 
EVERYDAY ORGANIZATIONAL COMMUNICATION
 Networking on Campus: Communication, Identity, and Empowerment
 
Content of Communication Networks
 
Interorganizational Communication Networks
 
The Digital Networked Society
 
CREATIVITY AND CONSTRAINT IN TEAMS AND NETWORKS
SUMMARY
 
QUESTIONS FOR REVIEW AND DISCUSSION
 
KEY TERMS
 
CASE STUDY I: SPELLMAN GARDENS
 
CASE STUDY II: THE NETWORKED COMMUNITY
 
CHAPTER 9                Communicating Leadership
 
LAYING THE FOUNDATION: USEFUL INSIGHTS FROM PRIOR LEADERSHIP THEORIES
Trait Leadership
 
Leadership Style
 
Situational Leadership®
 
Transformational Leadership
 
Discursive Leadership
 
LEADERSHIP RECONSIDERED: EFFECTIVE LEADERSHIP HABITS
Habits of Mind
 
Habits of Character
 
Habits of Authentic Communicative Performance
 
EVERYDAY ORGANIZATIONAL COMMUNICATION  Grooming Servant Leaders through
Service Learning and Community Engagement
 
LEADING THE ORGANIZATION: COMMUNICATING WITH EMPLOYEES
Openness
 
Supportiveness
 
Motivation
 
Empowerment
 
THE DARK SIDE OF LEADERSHIP: BULLYING AND HARASSMENT
Bullying in the Workplace
 
Harassment and Sexual Harassment
 
WHAT WOULD YOU DO?  Effective Responses to Bullies, Harassers, and Bosses Who
Mistreat Subordinates
 
SUMMARY
 
QUESTIONS FOR REVIEW AND DISCUSSION
 
KEY TERMS
 
CASE STUDY: WHEN LEADERSHIP STYLES COLLIDE
 
CHAPTER 10          Organizational Alignment: Managing the Total Enterprise
 
POSITIONING THE ORGANIZATION
Competitive Strategy
 
Types of Business Strategies
 
Strategy and the Business Life Cycle
 
STRATEGIC ALIGNMENT
HUMAN RESOURCES
Talent
 
EVERYDAY ORGANIZATIONAL COMMUNICATION
Helping Colleges and Universities Do What They Do Best
 
Targeted Selection
 
Performance Management
 
Training and Development
 
Organizational Development
 
ORGANIZATIONAL LEARNING
Learning Basic Skills
 
Learning New Technologies
 
WHAT WOULD YOU DO?  Blogaholics and Twitterphiles
 
EFFECTS OF COMMUNICATION TECHNOLOGY
Synchronicity and Media Richness
 
Social Media and the Urgent Organization
 
Secrecy and Privacy
 
Mediated Interpersonal Communication
 
SUMMARY
 
QUESTIONS FOR REVIEW AND DISCUSSION
 
KEY TERMS
 
CASE STUDY: STRATEGICALLY ALIGNING SCHOOL FOOD POLICIES
 
APPENDIX A       Field Guide to Studying Organizational Communication 
References
Author Index
Subject Index