Test Bank (Downloadable Product) for Reflect & Relate An Introduction to Interpersonal Communication 5th Edition by McCornack, ISBN:9781319202897, ISBN:9781319103507, ISBN:9781319103484, ISBN:9781319103347, ISBN:9781319103323

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DownLoadable Instructor Test Bank for Reflect & Relate An Introduction to Interpersonal Communication 5th Edition McCornack

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Test Bank for Reflect & Relate An Introduction to Interpersonal Communication 5th Edition McCornack

DownLoadable Instructor Test Bank for Reflect & Relate An Introduction to Interpersonal Communication 5th Edition by McCornack, ISBN:9781319202897, ISBN:9781319103507, ISBN:9781319103484, ISBN:9781319103347, ISBN:9781319103323

Table of Contents


Introducing Interpersonal Communication

What Is Communication?

Defining Communication

Understanding Communication Models

What Is Interpersonal Communication?

Defining Interpersonal Communication

Principles of Interpersonal Communication

Motives for Interpersonal Communication

What Is Interpersonal Communication Competence?

Understanding Competence

Self-quiz: Test Your Self-Monitoring

Improving Your Competence Online

Issues in Interpersonal Communication


Gender and Sexual Orientation

Focus on Culture: Intercultural Competence

Online Communication

The Dark Side of Interpersonal Relationships

 Making Relationship Choices: Dealing with a Difficult Friend

The Journey Ahead

Chapter Review

part one / Interpersonal Essentials


Considering Self

The Components of Self



Self-Quiz: Test Your Self-Concept Clarity


Focus on Culture: How Does the Media Shape Your Self-Esteem?

The Sources of Self

Gender and Self

Family and Self

Culture and Self

Communicating Your Self

Maintaining Your Public Self

Disclosing Your Private Self

The Relational Self

Competently Disclosing Your Self

The Online Self

Presenting Your Self Online

Evaluating Online Self Presentations

Improving Your Online Self Presentation

Improving Your Self

 Making Relationship Choices: Workplace Self-Disclosure

Chapter Review


Perceiving Others

Perception as a Process

Selecting Information

Organizing the Information You’ve Selected

Interpreting the Information

Reducing Uncertainty

Influences on Perception

Perception and Culture

Perception and Gender

Focus on Culture: Perceiving Race

Perception and Personality

Forming Impressions of Others

Constructing Gestalts

Calculating Algebraic Impressions

Using Stereotypes

Improving Your Perception

Offering Empathy

Self-Quiz: Test Your Empathy

Checking Your Perception

Practicing Responsible Perception

 Making Relationship Choices: Balancing Impressions and Empathy

Chapter Review


Experiencing and Expressing Emotions

The Nature of Emotion

Defining Emotion

Feelings and Moods

Types of Emotions

Focus on Culture: Happiness across Cultures

Forces Shaping Emotion



Managing Your Emotional Experience and Expression

Emotional Intelligence

Self-Quiz: Test Your Emotional Intelligence

Managing Emotions After They Occur

Preventing Emotions Before They Occur

Reappraising Emotions While They Occur

Emotional Challenges


Online Communication and Empathy Deficits



Living a Happy Emotional Life

 Making Relationship Choices: Managing Anger and Providing Support

Chapter Review

part two / Interpersonal Skills


Understanding Culture

Understanding Culture

Culture Defined


Focus on Culture: Is Technology a Cultural Divide?


Cultural Influences on Communication

Individualism versus Collectivism

Uncertainty Avoidance

Power Distance

High and Low Context

Emotion Displays

Masculinity versus Femininity

Views of Time

Creating Intercultural Competence


Attributional Complexity

Communication Accommodation

Self-Quiz: Are You World-Minded or Ethnocentric?

Dismantling Division

 Making Relationship Choices: Parent-Child Culture Clash

Chapter Review


Understanding Gender

Understanding Gender

Gender Is Distinct from Sex and Gender Identity

Gender Is Learned

Gender Is Socially Constructed

Doing Gender

Considering Gender Roles

Focus on Culture: Gender Equity and Health

Gender and Communication

Gender and Verbal Communication

Gender and Nonverbal Communication

Gender and Relationships

Same-Sex Friendships

Romantic Relationships

Reflecting on Gender in Our Relationships

Self-quiz: Test Your Sexism

Moving Beyond Stereotypes

 Making Relationship Choices: Supporting a Gender-Nonconforming Friend

Chapter Review


Listening Actively

Listening: A Five-Step Process



Self-Quiz: Multitasking and Attention




The Five Functions of Listening

Listening to Comprehend

Listening to Discern

Listening to Analyze

Listening to Appreciate

Listening to Support

Adapting Your Listening Purpose

Understanding Listening Styles

Four Listening Styles

Gender Differences in Listening Styles

Culture and Listening Styles

Focus on Culture: Men Just Don’t Listen!

Improving Listening Competence

Selective Listening



Aggressive Listening

Narcissistic Listening

The Gift of Active Listening

 Making Relationship Choices: Listening When You Don’t Want To

Chapter Review


Communicating Verbally

Describing Verbal Communication

Language Is Symbolic

Language Is Governed by Rules

Language Is Flexible

Language Is Cultural

Language Evolves

Functions of Verbal Communication

Sharing Meaning

Shaping Thought


Focus on Culture: Challenging Traditional Gender Labels

Performing Actions

Crafting Conversations

Managing Relationships

Cooperative Verbal Communication

Understandable Messages

Using “I” Language

Using “We” Language

Gender and Cooperative Verbal Communication

Barriers to Cooperative Verbal Communication

Verbal Aggression


Self-Quiz: Test Your Deception Acceptance

Defensive Communication

Communication Apprehension

The Power of Verbal Communication

 Making Relationship Choices: Dealing with Difficult Truths

Chapter Review


Communicating Nonverbally

Describing Nonverbal Communication

Nonverbal Communication Differs from Verbal Communication

Nonverbal Communication Is Influenced by Culture

Nonverbal Communication Is Influenced by Gender

Nonverbal Communication Is Liberated Through Technology

Nonverbal Communication Codes

Communicating Through Body Movements

Communicating Through Voice

Communicating Through Touch

Focus on Culture: Touch and Distance

Communicating Through Personal Space

Communicating Through Physical Appearance

Communicating Through Objects

Communicating Through the Environment

Functions of Nonverbal Communication

Expressing Emotion

Conveying Meanings

Presenting Self

Managing Interactions

Defining Relationships

Self-Quiz: Test Your Nonverbal Dominance Knowledge

Competently Managing Your Nonverbal Communication

 Making Relationship Choices: Dealing with Mixed Messages

Chapter Review


Managing Conflict and Power

Conflict and Interpersonal Communication

What Is Conflict?

Conflict in Relationships

Power and Conflict

Power’s Defining Characteristics

Power Currencies

Power and Gender

Power and Culture

Handling Conflict

Approaches to Handling Conflict

Gender and Handling Conflict

Culture and Handling Conflict

Focus on Culture: Accommodation and Radical Pacifism

Technology and Handling Conflict

Conflict Endings

Short-Term Conflict Resolutions

Long-Term Conflict Outcomes

Challenges to Handling Conflict

Self-Enhancing Thoughts

Destructive Messages

Self-Quiz: Test Your Understanding of Destructive Thoughts

Serial Arguments

Physical Violence

Unsolvable Disputes

Managing Conflict and Power

 Making Relationship Choices: Dealing with Family Conflict

Chapter Review

part three / Interpersonal Relationships


Relationships with Romantic Partners

Defining Romantic Relationships

Liking and Loving

Different Types of Romantic Love

Key Elements of Romantic Relationships

Romantic Attraction


Physical Attractiveness


Reciprocal Liking


Technology and Romantic Attraction

Relationship Development and Deterioration

Coming Together

Coming Apart

Maintaining Romantic Relationships

Maintenance Strategies

Maintaining Romance across Distance

Deciding Whether to Maintain

The Dark Side of Romantic Relationships


Self-Quiz: How Often Do You Betray Romantic Partners?


Focus on Culture: Infidelity Internationally

Relational Intrusion

Dating Violence

The Hard Work of Successful Love

 Making Relationship Choices: Managing Jealousy about a Partner’s Ex

Chapter Review


Relationships with Family Members

Defining Family

Defining Characteristics of Family

Types of Families

Family Stories

Communicating in Families

Communication Dimensions

Family Communication Patterns

Maintaining Family Relationships

Maintenance Strategies for Families

Technology and Family Maintenance

Dealing with Family Dialectics

Focus on Culture: Autonomy and Class: Helicopter Parents

Family Relationship Challenges

Stepfamily Transition

Parental Favoritism

Self-Quiz: How Much Family Favoritism Exists?

Interparental Conflict

The Primacy of Family

 Making Relationship Choices: Struggling with Family Transitions 

Chapter Review


Relationships with Friends

The Nature of Friendship

Friendship Defined

Friendship Functions

Friendship across the Life Span

Friendship, Culture, and Gender

Friendship and Technology

Types of Friendships

Best Friends

Cross-Category Friendships

Focus on Culture: Cross-Orientation Male Friendships

Maintaining Friendships

Following Friendship Rules

Maintenance Strategies for Friends

Friendship Challenges


Geographic Separation

Self-Quiz: Friendship Distance-Durability

Attraction: Romance and FWB Relationships

The Importance of Friends

 Making Relationship Choices: Choosing between Friends

Chapter Review


Relationships in the Workplace

The Nature of Workplace Relationships

The Culture of the Workplace

Networks in the Workplace

Organizational Climates

Technology in the Workplace

Peer Relationships

Types of Peer Relationships

Maintaining Peer Relationships

Mixed-Status Relationships

Managing Up

Communicating with Subordinates

Focus on Culture: The Model Minority Myth

Maintaining Mixed-Status Relationships

Challenges to Workplace Relationships

Workplace Bullying

Workplace Romances

Sexual Harassment

Self-quiz: Test Your Perception of Sexual Harassment

Workplace Relationships and Human Happiness

 Making Relationship Choices: Dealing with Workplace Abuse

Chapter Review




Name Index

Subject Index