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Test Bank (Downloadable Product) for Supervision: Concepts and Skill-Building, 10th Edition, Samuel Certo, ISBN10: 126002878X, ISBN13: 9781260028782

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Downloadable Instructor Test Bank for Supervision: Concepts and Skill-Building 10th Edition Certo

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Test Bank for Supervision: Concepts and Skill-Building 10th Edition Certo

Downloadable Instructor Test Bank for Supervision: Concepts and Skill-Building, 10th Edition, Samuel Certo, ISBN10: 126002878X, ISBN13: 9781260028782

Table of Contents

Part 1: What Is a Supervisor?
Chapter 1: Supervision: Tradition and Contemporary Trends
Part 2: Modern Supervision Challenges
Chapter 2: The Supervisor as Leader
Chapter 3: Groups, Teams, and Powerful Meetings
Chapter 4: Corporate Social Responsibility
Chapter 5: Managing Diversity
Part 3: Functions of the Supervisor
Chapter 6: Reaching Goals: Plans and Controls
Chapter 7: Organizing and Authority
Chapter 8: Problem Solving, Decision Making, and Creativity
Chapter 9: Ensuring High Quality and Productivity
Part 4: Skills of the Supervisor
Chapter 10: Communication: Theory and Modern Media
Chapter 11: Motivating Employees
Chapter 12: Problem Employees: Counseling and Discipline
Chapter 13: Managing Time and Stress
Chapter 14: Managing Conflict, Change, and Politics
Part 5: Supervision and Human Resources
Chapter 15: Selecting Employees
Chapter 16: Providing Orientation and Training
Chapter 17: Appraising Performance